Clear the queue faster
Agents read, tag and route every ticket on arrival so your team starts on the work, not the sorting.
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Wayak for Customer Service
Resolve more. Escalate less.
Wayak reads every ticket, drafts replies grounded in customer history, and routes the hard ones — so your team clears the queue without missing SLAs.
ZendeskIntercomEmailCRMKnowledge base
Illustrative Wayak workflow01 · Detect and route
Sanitized demo workspace
Ticket triage & routingCustomer operations · illustrative Wayak workflow
Wayak has this page in context
Ask Wayak what needs attention in ticket triage & routing...↑
Open conversations
428Auto-triaged
96%SLA at risk
14 Records requiring attentionUpdated now
ZD-18492Northstar Logistics24m to breach · negative sentimentEnterpriseReview
ZD-18488Atlas RetailBilling issue · account context linkedPriorityReview
What the operating loop is built to moveIllustrative workflow indicators—not customer-reported results.
2 weeksPilot to production
InstantTriage on arrival
LiveSLA-breach alerts
Where Wayak creates leverage
Built around the real constraints in customer service.
The platform connects the fragmented evidence, focuses agents on the decision, and moves the right exception to the right person.
Answers grounded in context
Replies are drafted from real account history and your knowledge base — accurate, on-brand, ready to send.
Never miss an SLA
Live SLA tracking surfaces at-risk tickets before they breach, with escalation to the right owner.
See the operating layer
Every pain point becomes a visible, governed workflow.
Switch between three customer service examples. The product surface, data, finding, and controlled next action all change with the work.
Ticket triage & routing
Tickets pile up unsorted; the urgent ones wait behind the trivial.
Value createdEvery ticket tagged and routed the second it lands.
Sanitized demo workspace
Ticket triage & routingCustomer operations · illustrative Wayak workflow
Wayak has this page in context
Ask Wayak what needs attention in ticket triage & routing...↑
Open conversations
428Auto-triaged
96%SLA at risk
14 Records requiring attentionUpdated now
ZD-18492Northstar Logistics24m to breach · negative sentimentEnterpriseReview
ZD-18488Atlas RetailBilling issue · account context linkedPriorityReview
One operating loop
From fragmented signal to accountable action.
Wayak keeps the source, agent judgment, human control, and output on one visible path.
Connect
Bring Zendesk, Intercom, Email into one working context.
Understand
a triage agent that classifies intent, urgency and queue
Operate
real-time routing with SLA-breach alerts to the right team
Control
Pause at the human decision, retain the evidence, then write the approved outcome back.
Grow from the first win
A focused starting point. A reusable operating system.
Begin with the workflow that hurts most, then reuse the context and controls across adjacent customer service work.
Ticket classification
Auto-tag and route support tickets the moment they arrive.
Email drafting
Draft accurate, on-brand replies grounded in account history.
Customer history
Pull a full account timeline into every conversation.
Escalation analysis
Spot the patterns behind escalations and churn risk.
SLA monitoring
Track response and resolution SLAs with live alerts.
Designed for real operations
Automation that shows its work.
Move faster without hiding the evidence, collapsing organizational boundaries, or handing judgment to a black box.
Evidence stays attached
Every finding keeps the source records and context that produced it.
People own judgment
Consequential decisions pause at an explicit human approval gate.
Access follows the workspace
Data, agents, and workflows stay inside the right organizational boundary.
Every run is visible
Teams can inspect the path from incoming signal to final writeback.
Bring us the customer service workflow everyone hates.
We’ll turn its scattered context, repeated judgment, and manual follow-up into a governed system your team can build on.